We have taken care of your time and convenience, thus we did everything to make your online shopping process enjoyable and easy. Order now and get your purchases delivered straight to your doorstep.
Due to logistic concerns, we're unable to deliver to East Malaysia. Hence, purchasing is not open to East Malaysia for the time being.
The delivery services offered by logistic company do not extend to Non Serviceable Area. Example: Pulau Langkawi, Pulau Perhentian, Pulau Tioman, Pulau Redang, Pulau Tenggol, Pulau Kapas, Pulau Pangkor, Cameron Highlands, Genting Highland and other remote islands or highlands in Malaysia.
Note: We only deal with business operations in Malaysia, hence we do not accept orders and deliver to overseas (outside of Malaysia)
We try our very utmost to ship the product as soon as possible. Delivery by GDex Express or J&T Express usually will take about 3-4 working days (excluding weekends or holidays) and third party logistic usually takes about 7-14 working days for your parcel to arrive. If the item you purchased happened to run out-of-stock, we will inform you the expected delivery date. For preorder item, we shall advise you the expected delivery date after getting confirmation from the supplier.
* Please note that the delivery time is based on estimation only. We do not guarantee the delivery dates.
For [PRE-ORDER] items, delivery will take 10-21 working days (excluding weekends or holidays). Please contact us via the Contact page for any questions that you might have regarding your order. Thank you for your patience and understanding.
FREE DELIVERY with purchase of more than RM299 in a single order.
For purchase of below than RM299 in a single order, delivery fee will be applied based on product weight and product packaging dimensions, and service rates for delivery to the Regular Service Area by the courier company.
Order confirmation: Once order is placed, an order confirmation with order summary will be sent to you through email within 1-2 working days.
Order in delivery: Once out for delivery, a delivery confirmation with the tracking id will be sent to you through email within 1-2 working days. Please check the items before accepting to ensure they are in good condition.
Please allow at least one (1) working day after your order is shipped and notified via email for the tracking information to appear online. If the tracking information is not updated, or the expected delivery date has passed, kindly contact us via the Contact page to further assist with your issue.
If your package is unsuccessfully delivered and sent back to us by courier, we will contact you to provide the option for a 2nd attempt of delivery which will be charged accordingly. The original shipping fee is non-refundable.
You will receive an email from us to notify you on the tracking number of your order. Hence, you may log on to the stated courier service tracking page on their website and track your order accordingly with the provided tracking number.
If the tracking information states that your package was delivered, but you have not received it yet, these are the suggested steps you can pursue:
- Other than yourself, who could have received the package? Do you live with family or roommates? Do you have neighbors or a doorman? Please ask them if they received the package.
- Was the package signed for? If so, do you recognize the name? Please ask them if they received the package.
- Do you have a back or side door? Maybe you have a mailbox, mail room, or receiving office? If so, the package may be there.
- Do you know your mailman or woman? If so, please ask them to confirm when and where the package was delivered.
Under the circumstances that you are still unable to locate your package, kindly contact us via the Contact page for further assistance.